The recent internet blackout in Uganda during the highly contested general elections has illustrated the critical role of digital connectivity in modern life. Mobile money agent Mirembe Tracy described how her business ground to a halt, leading to a total loss of income as all transactions ceased. The nationwide shutdown was implemented to ensure national stability, according to authorities, yet many citizens claim it was a means to suppress opposition voices and prevent the dissemination of election results.
Consequently, businesses that relied on mobile payments found themselves struggling, with many reverting to cash-based operations. This was particularly challenging for Kampala's popular boda boda (motorcycle taxi) services, which depend heavily on online platforms for ride-hailing. SafeBoda's co-founder reported total server shutdown, leading to significant income loss for riders.
Economically vulnerable individuals, such as Namukwaya Olivia, who sells cultural clothing via social media, reported immediate financial strain as deliveries ceased and communication broke down with customers. For students, the disruption extended to their education, with online learning halted as teachers could not communicate assignments through digital platforms.
As households turned to older forms of entertainment like television, and remote journalists found themselves cut off from critical updates, it became clear that the blackout affected not only personal livelihoods but also the broader democratic process. President Museveni's overwhelming victory raised suspicions regarding the legitimacy of the elections, emphasizing the importance of a free and open internet in ensuring transparency in governance.
Despite partial restoration of internet access post-election, many Ugandans remain skeptical and faced slow connections, leading to a reliance on VPNs to circumvent restrictions. Thus, the internet blackout served as a stark reminder of the profound impact digital access has on the daily lives of Ugandans.
