Disney has introduced significant changes to its Disability Access Service (DAS) program which enables qualified disabled individuals to skip extensive lines at their theme parks. However, these adjustments have been met with criticism and have led to a federal lawsuit against the company.
The allegations claim the new rules are overly stringent and unfairly limit access to the program, which many disabled visitors have relied upon to enjoy the parks without excessive waiting times.
Under the revised guidelines, eligibility is now primarily granted to those with developmental disabilities while others with different disabilities are often left out. Critics, including affected guests and advocacy groups, argue that this change undermines Disney’s original commitment to inclusivity.
“This policy change is not what the founders envisioned for a welcoming environment,” said Shannon Bonadurer, who was denied access despite having a legitimate disability. The lawsuit and a shareholder proposal aim to expand DAS eligibility and commission an independent review of Disney's disability policies.
Disney maintains that the changes stem from a need to address misuse of the program and fluctuating demands. Despite the backlash, the company asserts it will continue to accommodate visitors in various ways aside from DAS.
As the legal battle unfolds, the future of Disney's approach to accessibility for disabled individuals hangs in the balance, highlighting a crucial dialogue between corporate policy and individual rights.
